Contact Us / Service Requests

We are interested in your service requests, please take a moment to communicate them to the RCKC directly using the form below. This service request process is the most efficient and effective method of communication for any service needs on our road network. When providing a cell phone number (if your provider allows this type of service) or email address you can expect to receive updates on the status as the service request is reviewed from active, pending and closed. 

Service requests received are routed to the appropriate RCKC Team. A report of service requests is available for service requests currently pending and active in our system and listed by service request reason; the report is updated weekly and linked below.

• A service request that is PENDING has been evaluated and a solution is being scheduled.
• If a service request does not appear on the report; it has been investigated, responded to, and/or action completed and therefore CLOSED in our system accordingly.

Please understand the number of days for a service request investigation, response or action may vary. Additional time for processing service requests may be necessary during severe weather events, construction season or for those requiring additional investigation. Be reassured the RCKC monitors and tracks all service requests received and they are not closed until which time it is appropriate to do so.

• Active and Pending Service Requests Report

(Report does not include Traffic Signal Service Requests which are addressed with contract services)

Please call (269) 381-3171 for any additional information or media inquiries.

Our Team continues to be dedicated to enhancing our road network and committed to providing a safe and convenient road system.

Thank you.

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